Shipping & Returns

SHOPPING

How Can I Check The Status Of An Online Order?
Once your package ships we will send an email with a link to track your order. If there are any issues finding this information you can also reach out to CustomerService@zfg-amer.com or call 1.800.296.7508 to speak with someone on our customer solutions team.

Does Zwiessel Fortessa accept all Credit Cards?
We accept all major credit cards: Visa, Mastercard, American Express, Discover!

RETURNS

Can I change or cancel my order?
To make any changes to your order, please email CustomerService@zfg-amer.com.

What is Zwiesel Fortessa's Return Policy?
If you are not completely satisfied with your order, you may return it to Zwiesel Fortessa Americas, LLC within 30 days of the shipping date. Product being returned must be in its original packaging and unused. Credit will not be given for product received in alternate packaging or if there are any signs of prior use. Please call customer solutions at 800.296.7508 or email CustomerService@zfg-amer.com to receive a Return Authorization Number that will need to be included on your return order. A restocking or shipping fee may apply.

SHIPPING & PROCESSING

What Shipping And Processing Options Do You Offer?
Most orders placed before 10am EST will be shipped within 48-72 business hours. Large orders may take longer to process

You will receive two emails from us; the first will be a confirmation that we have received your order. The second email will confirm that your order has shipped and provide you with a tracking number. Currently, we can only accept orders that will be shipped within the contiguous United States.