Do I need an account to place an order?

Yes, all professional customers must create an account to view pricing and place an order.

What are the benefits of creating an account?

As a professional (commercial) account, you may be eligible for volume discounts that you can only get through creating an account. In addition, you’ll be assigned a sales representative that can provide personalized service and support.

How can I check the status of an online order?

Once your package ships we will send an email with a link to track your order. If there are any issues finding this information you can also reach out to CustomerService@zfg-amer.com or call 1.800.296.7508 to speak with someone on our customer solutions team.

Does Zwiesel Fortessa accept all Credit Cards?

We accept all major credit cards: Visa, Mastercard, American Express, and Discover.

Can I use Shop Pay, PayPal, or installment options?

At this time, we do not offer these alternate payment methods.

Do you offer volume discounts?

Please contact CustomerService@zfg-amer.com for more information regarding volume discounts.

Can I change or cancel my order?

To make any changes to your order, please email CustomerService@zfg-amer.com.

What is Zwiesel Fortessa's Return Policy?

If you are not completely satisfied with your order, you may return it within 30 days of the shipping date. Product must be in its original packaging and unused. Credit will not be given for items in alternate packaging or with signs of use. Please call 800.296.7508 or email CustomerService@zfg-amer.com to receive a Return Authorization Number. A restocking or shipping fee may apply.

Can I return an item I purchased online in one of your stores?

Unfortunately, we do not have any physical stores that accept returns. All returns must be coordinated with our customer service team.

What shipping and processing options do you offer?

Most orders placed before 10am EST will be shipped within 48–72 business hours. Large orders may take longer to process. You will receive two emails: one confirming we received your order and another with a tracking number once your order ships. We currently only ship within the contiguous United States.

What if my order arrives damaged or broken?

At Zwiesel Fortessa we stand behind our products. If you receive damaged items, please contact CustomerService@zfg-amer.com within three business days of receipt so we can resolve the issue.

See our Care & Handling page for details.

What materials are used in your tableware, flatware, and glassware?

We carry a wide variety of products, so materials may vary. Please view our catalogs or contact CustomerService@zfg-amer.com for specific inquiries.

Are your products sustainably made?

We only work with sustainability-committed suppliers for all our products.

How can I contact customer service?

Our Customer Solutions team is available Mon–Fri, 9:00am to 5:00pm EST. You can reach us by calling 800.296.7508 or emailing CustomerService@zfg-amer.com.